Terms and Conditions

1. Introduction

Welcome to Pita Lunch. These Terms and Conditions (“Terms”) govern your access to and use of the Pita Lunch website, mobile services, online ordering platform, and all related services provided by Pita Lunch.

By accessing, browsing, registering, or placing an order through Pita Lunch, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must discontinue use of the website and services immediately.

Pita Lunch reserves the right to modify, update, or replace these Terms at any time without prior notice. Any changes become effective immediately upon publication on the website. Continued use of the platform following any updates constitutes acceptance of the revised Terms.

 2. Eligibility

To use the Pita Lunch platform and services, you must:

  • Be at least 18 years old or have permission from a parent or legal guardian.
  • Provide accurate, complete, and current registration information.
  • Use the website in compliance with all applicable laws and regulations.
  • Not use the platform for any illegal or unauthorized purpose.

Pita Lunch reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion if any user violates these Terms.

 3. Account Registration

Users may be required to create an account to access certain services and features.

You agree to:

  • Maintain the confidentiality of your account credentials.
  • Accept responsibility for all activities under your account.
  • Notify Pita Lunch immediately of any unauthorized access or security breach.
  • Ensure that all account information is accurate and updated.

Pita Lunch is not responsible for losses or damages arising from unauthorized use of your account.

 

4. Food Ordering Services

Pita Lunch provides an online platform that allows customers to browse menus, place food orders, make payments, and arrange delivery or pickup.

All orders are subject to:

  • Product availability.
  • Restaurant acceptance.
  • Delivery area limitations.
  • Payment confirmation.
  • Operational hours.

Pita Lunch reserves the right to decline or cancel any order for reasons including but not limited to:

  • Pricing or system errors.
  • Suspected fraudulent activity.
  • Unavailable menu items.
  • Delivery limitations.
  • Violation of these Terms.

 5. Pricing and Payments

All prices displayed on the website are listed in the applicable currency and may include applicable taxes unless otherwise stated.

Customers agree that:

  • Prices may change without prior notice.
  • Additional charges such as delivery fees, service fees, taxes, and tips may apply.
  • Payment must be completed before order processing.
  • Pita Lunch may use third-party payment processors.

Accepted payment methods may include:

  • Credit cards
  • Debit cards
  • Online payment gateways
  • Digital wallets
  • Cash on delivery (if available)

Pita Lunch does not store complete payment card details and is not liable for payment processing issues caused by third-party providers.

 

6. Order Confirmation and Acceptance

After placing an order, customers may receive an email, SMS, or on-screen confirmation. This confirmation does not guarantee acceptance of the order.

An order is considered accepted only when:

  • Payment is successfully processed.
  • The restaurant confirms preparation.
  • Delivery availability is confirmed.

Pita Lunch reserves the right to cancel orders after confirmation if unforeseen circumstances occur.

 

7. Delivery Services

Delivery times provided by Pita Lunch are estimates only and may vary depending on:

  • Traffic conditions
  • Weather
  • Restaurant preparation times
  • Delivery volume
  • Technical issues
  • Distance from delivery location

Customers are responsible for providing accurate delivery information.

Pita Lunch shall not be held liable for delays resulting from:

  • Incorrect addresses
  • Customer unavailability
  • Force majeure events
  • Third-party delivery issues

If delivery fails due to customer error or absence, additional fees may apply.

8. Pickup Orders

For pickup orders, customers are responsible for arriving at the designated location within the stated pickup timeframe.

Pita Lunch is not responsible for food quality changes resulting from delayed pickups.

Customers must present proof of purchase or order confirmation when requested.

9. Cancellations and Refunds

Orders may only be canceled before the restaurant begins preparation.

Refund eligibility depends on:

  • Restaurant policies
  • Payment provider policies
  • Nature of the issue reported

Refunds may be issued for:

  • Incorrect orders
  • Missing items
  • Failed deliveries
  • Duplicate charges
  • Orders canceled by Pita Lunch or the restaurant

Refunds are generally not issued for:

  • Customer change of mind
  • Incorrect delivery information provided by the customer
  • Delays caused by uncontrollable circumstances
  • Partially consumed orders

Refund processing times may vary depending on the payment method and financial institution.

10. User Conduct

Users agree not to:

  • Violate any applicable laws or regulations.
  • Upload harmful software, viruses, or malicious code.
  • Attempt unauthorized access to the website or systems.
  • Use fraudulent payment methods.
  • Abuse, harass, threaten, or harm employees, delivery personnel, or other users.
  • Post false reviews or misleading information.
  • Interfere with website operations.
  • Reproduce or exploit website content without authorization.

Violation of these Terms may result in account suspension, termination, legal action, or restriction of services.

11. Intellectual Property Rights

All website content, including but not limited to:

  • Logos
  • Graphics
  • Images
  • Text
  • Software
  • Menus
  • Designs
  • Trademarks
  • Branding

are the exclusive property of Pita Lunch or its licensors and are protected by intellectual property laws.

Users may not copy, distribute, modify, reproduce, or commercially exploit any content without prior written permission from Pita Lunch.

12. Third-Party Services

Pita Lunch may integrate or link to third-party services including:

  • Payment gateways
  • Delivery partners
  • Restaurant partners
  • External websites
  • Social media platforms

Pita Lunch does not control third-party services and is not responsible for:

  • Third-party policies
  • Service interruptions
  • Security issues
  • Content accuracy
  • External transactions

Users access third-party services at their own risk.

13. Promotions and Discounts

Pita Lunch may offer promotional campaigns, discount codes, loyalty rewards, or limited-time offers.

Promotions:

  • May have expiration dates.
  • Cannot be exchanged for cash.
  • May be subject to additional conditions.
  • May be canceled or modified without prior notice.
  • May not be combined unless specifically stated.

Pita Lunch reserves the right to invalidate promotions involving suspected abuse, fraud, or unauthorized activity.

 

14. User Reviews and Content

Users may submit reviews, comments, ratings, or feedback.

By submitting content, users grant Pita Lunch a non-exclusive, royalty-free, worldwide license to:

  • Use
  • Display
  • Publish
  • Modify
  • Reproduce
  • Distribute

such content for operational, promotional, or marketing purposes.

Users agree not to submit content that is:

  • Defamatory
  • Offensive
  • Illegal
  • False
  • Harmful
  • Infringing on intellectual property rights

Pita Lunch reserves the right to remove or moderate content at its discretion.

 

15. Limitation of Liability

To the maximum extent permitted by law, Pita Lunch shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Lost profits
  • Data loss
  • Business interruption
  • Personal injury
  • Food quality issues caused by restaurant partners
  • Delayed deliveries
  • Technical system failures

Pita Lunch services are provided on an “as is” and “as available” basis without warranties of any kind.

16. Disclaimer of Warranties

Pita Lunch does not guarantee that:

  • The website will operate uninterrupted.
  • The platform will be error-free.
  • Services will always be available.
  • Food quality will meet customer expectations.
  • The website will be secure from cyber threats.

Users access and use the website at their own risk.

 

17. Termination

Pita Lunch reserves the right to suspend or terminate user access at any time without prior notice for:

  • Violation of these Terms
  • Fraudulent activities
  • Abuse of services
  • Illegal conduct
  • Security concerns

Termination does not remove outstanding payment obligations or liabilities.

18. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws applicable within the jurisdiction where Pita Lunch operates.

Any disputes arising from the use of the website or services shall be resolved through appropriate legal proceedings in the competent courts of that jurisdiction.

19. Contact Information

If you have questions, concerns, or requests regarding these Terms and Conditions, please contact:

Pita Lunch

Email: support@pitalunch.com
Website: Pita Lunch Food Ordering System